Service & Support Forms

… for Tools, Rework & Inspection and Ersa Machines from Ersa.

Ersa Service digital and in real time

B2B area (industrial customers/corporate customers): Your return shipment must be notified in advance via the Ersa Shop. Only after release of your return you are entitled to send the goods to Ersa.          Go to Ersa Shop


B2C area (private customers): Your return must be notified in advance with an RMA form by e-mail to our service team (please send to service.tools@kurtzersa.de). Only after approval of your return you are entitled to send the goods to Ersa.

Ersa Return Material Authorization (RMA) - Machines

Document: Ersa8.3_0014b

 

Fillable PDF form for notification of your return of Ersa machine products. Please attach to the return registration in the Ersa Shop.

 

04/2015, DE / EN



Size: 1.20 MB
Ersa Return Material Authorization (RMA) - Tools

Document: Ersa8.3_0014b

Fillable PDF form for the return of Ersa Tools products. Please attach when registering returns in the Ersa Shop. For private customers as notification form to our service team to the e-mail address: service.tools@kurtzersa.de

 

04/2015, DE / EN



Size: 1.07 MB
Ersa Return material authorization (RMA) - Soldering Tips

Document: Ersa-TIP-BAG-06-2015

 

Fillable PDF form for returning Ersa soldering tips. The attached data is necessary to process your complaint. This document must be attached to the return registration in the Ersa Shop.

For private customers as notification form to our service team under service.tools@kurtzersa.de

 

Claims for soldering tips without this form cannot be processed.

 

06/2015, DE / EN



Size: 0.49 MB