New interview published by Global SMT & Packaging:

Rainer Krauss about Ersa’s customer service and support programs

Ersa is known worldwide for high quality soldering machines and equipment, but of course behind that is another big story: customer service. Trevor Galbraith had an opportunity to speak with Ersa's VP, Rainer Krauss, about Ersa's customer service and support programs during the recent SMT/Hybrid/Packaging event in Nuremberg, Germany.

Published by Global SMT & Packaging, Trafalgar Publications Ltd.

Volume 13, Number 5, May 2013

Download: Interview: Rainer Krauss, VP, Ersa GmbH (PDF)