Kurtz Remote Service 4.0 – the new era in service!
Kurtz GmbH focuses on 24/7 contact, remote support and “real time” problem solving
Düsseldorf, October 19, 2016
When Industry 4.0 solutions are being promoted, augmented reality applications are not far away – and this also applies in the plastics industry. Kurtz GmbH’s customer base is becoming increasingly international and has long spanned the entire globe. The goal which Kurtz sets itself is to offer customers all over the world the highest standard of service.
As if the service technician were directly on site. As international travel often involves delays and, at worst, machinery downtime, Kurtz is now focussing increasingly on remote servicing. This allows faults to be rectified directly – without long travelling times for a service technician. This is made possible by the use of augmented reality smart glasses, connected to the Service Centre via a Cloud server – the virtual basis in the Kurtz Moulding Machines sector for fault elimination in real time. Using this eyewear, the technician can see what the customer sees. Voice applications per headset allow instructions and work steps to be passed on; it is even possible to transmit Kurtz service staff visualisations. With the Remove Service 4.0, Kurtz is igniting the next level of service and is available to the customer at any time, as soon as support is required.
During downtime, machine handling is not the only thing of central significance. Of at least equal importance is access to the necessary spare parts. This is where the restructured Kurtz Webshop 24/7 comes in – order processing is now even simpler and faster. Customers can deposit their parameters in the system – with just one click, the required spare part lands in the shopping basket and is sent on its way to the destination. This service accepts orders around the clock – and if individual consultation does happen to be required, the Kurtz Service Hotline is pleased to help, to guarantee the constant availability of the customer’s production system.
For all these processes, the decisive factor is the customer’s ability to contact the manufacturer. To this end, Kurtz has developed the KISS app, which connects the customer directly with customer service – by telephone, e-mail or direct link to the Kurtz Webshop. Experience the Kurtz Remote Service 4.0 in the form of a live demonstration at K in Düsseldorf; take a look for yourself through the eyepiece of our augmented reality smartglasses and discover completely new possibilities for your service. In Hall 13, Stand B27, the Kurtz service team would be pleased to elaborate on the benefits of using Kurtz Remote Service 4.0.