B2B area (industrial customers/corporate customers): Your return shipment must be notified in advance via the Ersa Shop. Only after release of your return you are entitled to send the goods to Ersa.
Go to Ersa Shop
B2C area (private customers): Your return must be notified in advance with an RMA form by e-mail to our service team (please send to [email protected]). Only after approval of your return you are entitled to send the goods to Ersa.
Document: Ersa-TIP-BAG-06-2015 (06/2015, DE/EN)
Fillable PDF form for returning Ersa soldering tips. The attached data is necessary to process your complaint. This document must be attached to the return registration in the Ersa Shop.
For private customers as notification form to our service team under [email protected]
Claims for soldering tips without this form cannot be processed.